Zeal Modi

• Processed and triaged 80+ prescriptions daily using Kroll software, improving workflow efficiency by 20% and reducing patient wait times by 15%.

• Prepared accurate prescription labelling and dispensing support, maintaining 99.5% accuracy and ensuring compliance with Health Canada pharmacy regulations.

• Communicated medication instructions and refill timelines to 50+ patients per shift, improving patient satisfaction and adherence rates by 18%.

• Received and stocked 200+ medication units weekly, conducting expiry checks and reducing inventory discrepancies by 25% through FIFO practices.

• Maintained patient confidentiality and documentation standards under PHIPA guidelines, contributing to 100% compliance during internal quality assurance audits.

• Coordinated pharmacists in dispensing 100+ prescriptions daily, ensuring 98% documentation accuracy using standardized medical terminology and pharmacy procedures.

• Processed medication-related enquiries for 60+ patients daily, improving engagement and increasing repeat customer interactions by 22%.

• Managed inventory procurement and stock rotation for 200+ SKUs, reducing expired stock losses by 30% and improving inventory accuracy.

• Maintained detailed patient medication records, ensuring audit readiness and achieving 100% compliance with SOP and regulatory documentation standards.

• Assisted in compounding and packaging medications under supervision, improving turnaround time for customized prescriptions by 15%.